Yiwei Bao

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Product / Growth Analytics

Customer Journey Exploration

Use sample customer journey data to map behavior paths and show how funnel and stage-conversion analysis can reveal growth opportunities.

Focus

Journey Stages

Output

Drop-off Insight

Decision

Growth Priorities

Problem Statement

When teams only see the final conversion result, it becomes difficult to tell where users are actually getting stuck.

Key Finding

Once the journey is broken into stages, the biggest opportunities often appear before the final step, especially in earlier drop-off and stagnation points.

Portfolio Value

This type of project broadens your portfolio beyond e-commerce and operations, showing that you can also work on behavior-funnel and product-growth questions.

Even if the current dataset is simple, it can still be packaged into a case that feels relevant to growth teams.

How To Extend

The next step would be to add segmented funnels, channel differences, and stage-to-stage conversion comparisons so the page feels closer to real work.